Privacy Policy

Park St South Melbourne Office Unit 1 Pty Ltd (ACN 677 607 957) as trustee for the Park St Office 1 Investment Trust, Park St South Melbourne Office Unit 2 Pty Ltd (ACN 677 609 433) as trustee for the Park St Office 2 Investment Trust, Park St South Melbourne Office Unit 3 Pty Ltd (ACN 677 608 936) as trustee for the Park St Office 3 Investment Trust and Park St South Melbourne Office Unit 4 Pty Ltd (ACN 677 609 602) as trustee for the Park St Office 4 Investment Trust and any of its Related Bodies Corporate (as that term is defined in the Corporations Act 2001 (Cth)) (we, us, our) are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).

We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information, including our obligations and your rights in respect of our dealings with your personal information.

1. Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We collect and hold personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities as a supplier of goods and services, including in connection with the residential project known as No. 219 Park Street (Project). The personal information we collect will depend on the type of dealings you have with us and may include (as well as other information):

your name and date of birth;
your contact details including residential address, email address and telephone number;
if you are a prospective purchaser: details of the property you are interested in or have agreed to purchase, how you heard about us, whether you are an investor or an owner-occupier, and the price points and apartment types you are interested in;
if you have purchased a property from us: a copy of your passport or driver’s licence to verify your identity, information
about whether you are an Australian resident, the terms of your contract with us, your payment details, the details of your financing arrangements (including your lender and the amount being borrowed), and contact details of your authorised representatives;
if you are a supplier, contractor or consultant to us: your name, contact details, details about the goods and services you supply, and payment details;
if you make an enquiry with us or provide feedback: your name, contact details, details of your enquiry or feedback, and information about our response;
if you participate in market research conducted by us or on our behalf: your name, contact details, and your responses to our market research questions;
if you request information from us about our products or services or complete a contact form at one of our display suites:
your name, contact details, details of your request, how you heard about our products or services, whether you are an
investor or owner-occupier, and details of any properties you are interested in; and
if you apply for a job with us: information included in your application such as your cover letter, resume, contact details, and referee reports.

Sensitive information is personal information that includes information or an opinion about an individual’s racial
or ethnic origins, political opinions or associations, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices, criminal record, or health, genetic or biometric information.

We will only collect sensitive information (including health information) with your consent, except where we are required or permitted by law to collect it without your consent.

2. Collection and use

Purpose

Our main purposes for collecting, using, holding and disclosing personal information are to:

provide you with the goods and services you have requested or enquired about;
outline our products and services to prospective and existing purchasers;
complete sales transactions and assist purchasers with management of their property after settlement;
obtain finance for our projects (including the Project);
promote our products and services, including via direct marketing and events;
contact you for business purposes;
conduct research and statistical analysis, including customer satisfaction and service improvement;
recruit staff and contractors; and
respond to queries and resolve complaints.

We may also collect, use, hold and disclose personal information for any other purpose explained at the time of collection, or:

to comply with our legal obligations (including any law or lawful request from a government authority or law enforcement agency);
to resolve disputes we may have with any of our clients; or
for any other purpose for which you have provided consent.

We do not sell, rent or lease your personal information to third parties.

You may refuse to provide us with personal information. Where lawful and practical, we will provide the option to not identify yourself or to use a pseudonym. However, if you do not provide personal information, we may be unable to provide you with the products, goods or services you have requested or enquired about.

Method of collection

We only collect personal information by lawful and fair means. We generally collect personal information directly from you. This information may be collected in various ways, including:

in person;
from our website (including through enquiry/contact forms or through cookies);
through our social media pages;
over the telephone;
through written correspondence;
on hard copy forms (including enquiry forms or surveys);
from third parties, such as your professional representatives, real estate agents, Land Use Victoria, the Australian Securities
and Investments Commission, local councils, and credit reporting agencies.

Unsolicited information

If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de-identify the information (where it is lawful and reasonable to do so).

Notices

Where we collect personal information about you, we will take reasonable steps to notify you of the collection and of matters relevant to the collection, unless it is obvious from the circumstances that you would expect us to have that information. This notification is generally provided by way of a collection notice.

Direct marketing

Where you have given your express or implied consent, or where we are permitted by law, we may use or disclose your personal information to market our products and services to you.

If you have consented to receive marketing communications from us, your consent will remain current until you advise us otherwise. Where possible, we will provide a way for you to opt out of direct marketing communications. We will respect any request to stop receiving marketing communications.

3. Disclosure

In general, we do not use or disclose your personal information for a purpose other than:

a purpose set out in this Privacy Policy;
a purpose you would reasonably expect;
a purpose required or permitted by law; or
a purpose otherwise disclosed to you to which you have consented.

We may disclose your personal information to other organisations, for example:

our related companies (if any);
government or regulatory authorities, where required or permitted by law;
financiers and prospective financiers;
your authorised agents or representatives;
real estate agents;
local councils;
mortgage brokers or financial planners;
owners corporation managers or managing/leasing agents; and
other contracted service providers, including subcontractors and suppliers, delivery and shipping providers, information technology and data storage providers, marketing and communications agents, venues and event organisers, research and statistical analysis providers, and external business advisers.

We take reasonable steps to ensure that organisations we disclose personal information to are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may disclose personal information to these parties to enable them to assist us in providing our products and services to you.

Overseas recipients

We are unlikely to disclose your personal information to any overseas recipients. If this changes, we will comply with the requirements of the Privacy Act in relation to cross-border disclosures of personal information, and this Privacy Policy will be amended to reflect those requirements.

Government related identifiers

We will not use any government related identifier (including a passport number or driver’s licence number) as our identifier of individuals, or otherwise use or disclose a government related identifier, unless permitted under the Privacy Act (for example, to verify the identity of an individual as required by Australian law).

4. Access

You may request access to the personal information that we hold about you by contacting us using the details in the “Questions and complaints” section below.

We will respond to requests for access within a reasonable time. If we refuse your request, we will provide written notice setting out the reasons for refusal and the relevant provisions of the Privacy Act relied upon.

We may recover reasonable costs in relation to a request for access to personal information.

5. Accuracy and correction

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant.

If we believe the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.

You may request that we correct personal information that we hold about you by contacting us. We will respond to correction requests within a reasonable time. If we do not agree with the requested correction, we are not obliged to make the change, but we will provide written reasons for our decision.

6. Security

We hold personal information in paper-based and/or electronic files. We take reasonable steps to protect personal information from:

misuse, interference and loss; and
unauthorised access, modification or disclosure.

This includes maintaining physical security measures for paper-based files and secure electronic network systems for electronic files. When we no longer require your personal information (including when we are no longer required by law to keep records), we will take reasonable steps to destroy or de-identify it.

7. Website

This section explains how we handle personal information collected from our website. If you have any questions or concerns about transmitting personal information via the internet, please contact us, as there may be other ways for you to provide your personal information.

Visiting our website

When you access an unsecured part of our website (a public page that does not require you to log on), we may collect information about your visit, such as:

the time and date of the visit;
any information or documentation you download;
your browser type; and
your server address and/or IP address (where applicable).

Cookies

A cookie is a small text file placed on your internet browser that may be accessed each time you visit our website. When you visit secured pages (pages requiring login details), we may use cookies for security and personalisation. When you visit unsecured pages (public pages), we may use cookies to obtain information about how the website is used.

You can change your browser settings to reject cookies. However, doing so may prevent you from accessing secured pages of the website.

Email

When we receive emails, we may retain the content of the email and our response where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which it was provided. It will not be added to mailing lists or used for any other purpose without your consent.

Website security

We make reasonable efforts to implement current security measures on our website to protect personal information. Any data containing personal information that we transmit via the internet may be encrypted where appropriate. However, we cannot guarantee that information transmitted over the internet is entirely secure. You use the website at your own risk.

Links to third party websites

Our website may contain links to third party websites. This Privacy Policy does not apply to external websites. If you wish to understand how a third party handles personal information, you should review that third party’s privacy policy.

8. Marketing

We may use your personal information, including your contact details, to provide you with information about products and services that we consider may be of interest to you. Where permitted by law, we may do this even if you are listed on the Do Not Call Register.

You may opt out at any time if you no longer wish to receive marketing communications. You can do so by using the contact details below or by using the “unsubscribe” option in email marketing messages (where available). If you opt out, we will stop sending you marketing communications as soon as reasonably practicable.

9. Employee records

We are generally exempt from the Privacy Act in relation to employee records. This Privacy Policy does not apply to our handling of employee records. However, where State or Territory health privacy legislation applies, we are still required to protect the privacy of employee health information, and this Privacy Policy will apply in those circumstances.

10. Change in control

If we sell or otherwise transfer all or part of Park St South Melbourne SPV Pty Ltd as trustee of the Park Street South Melbourne Trust or our business to another organisation (including in the course of a sale, merger, acquisition, liquidation or receivership), you agree that personal information we have collected may be disclosed to a third party (including a prospective purchaser, insolvency practitioner or transferee) where this is reasonably necessary for that party to continue or manage the business.

11. Questions and complaints

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Email: info@carpegroup.com.au
Address: PO Box 108, South Melbourne VIC 3205

If you believe that the privacy of your personal information has been compromised or is not adequately protected, you may lodge a complaint with us using the details above. We will respond as soon as reasonably practicable.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by phone or email, or via the OAIC’s website here.

12. Changes to this Privacy Policy

We may change this Privacy Policy from time to time without notice. An up-to-date copy of this Privacy Policy will be made available on our website.